Who handles your complaint
Your complaint is about Handled by
The ConmodumNET platform, your user account, our customer service or fees Conmodum Sp. z o.o.
Your electronic money account, payments, issuance or redemption of electronic money, VISA Debit Cards UAB ConnectPay. We forward your complaint to ConnectPay within 1 business day. You can also complain to ConnectPay directly: ConnectPay Complaints Policy.
How to submit
In the app: Support → Submit a complaint
E-mail: support@conmodum.com
Post: Conmodum Sp. z o.o., ul. Młyńska 16, piętro 8, 61-730 Poznań, Poland
Phone: +371 29266821
Complaints to us can be in English or Polish. Complaints sent directly to ConnectPay must be in English or Lithuanian.
What to include
Your name and surname, and the company name for business accounts
Your address
Your phone number and/or e-mail address
The date of the complaint
What happened, and which of your rights or legitimate interests you believe were violated
What you want us or ConnectPay to do
Any supporting documents
A representative must attach a power of attorney. A complaint sent by post must be legible and signed. If information is missing, we or ConnectPay may ask you for it.
When you will get an answer
You will receive a detailed, reasoned and documented response within 15 business days of the day we receive your complaint. In exceptional cases, where an answer cannot be given within 15 business days for reasons beyond our or ConnectPay’s control, you will receive a holding reply explaining the reasons for the delay and the date of the final reply, which will be no later than 35 business days after receipt.
If you are not satisfied
Complaint about You can contact
ConnectPay services Bank of Lithuania (consumers: out-of-court dispute settlement within 1 year of your complaint, free of charge; all customers: supervisory complaint), Totorių St. 4, LT-01121 Vilnius, www.lb.lt; State Data Protection Inspectorate (personal data), ada@ada.lt; courts of Vilnius. Consumers should complain within 3 months of becoming aware of the issue to keep the right to apply to the Bank of Lithuania.
Conmodum Sp. z o.o. Financial Ombudsman (Rzecznik Finansowy), www.rf.gov.pl; Polish Financial Supervision Authority (KNF), www.knf.gov.pl; your municipal or district consumer ombudsman; Personal Data Protection Office (UODO), www.uodo.gov.pl; common courts.
E-mail: support@conmodum.com
Post: Conmodum Sp. z o.o., ul. Młyńska 16, piętro 8, 61-730 Poznań, Poland
Phone: +371 29266821
What to include
Your address
Your phone number and/or e-mail address
The date of the complaint
What happened, and which of your rights or legitimate interests you believe were violated
What you want us or ConnectPay to do
Any supporting documents
When you will get an answer
If you are not satisfied
Complaint about You can contact
ConnectPay services Bank of Lithuania (consumers: out-of-court dispute settlement within 1 year of your complaint, free of charge; all customers: supervisory complaint), Totorių St. 4, LT-01121 Vilnius, www.lb.lt; State Data Protection Inspectorate (personal data), ada@ada.lt; courts of Vilnius. Consumers should complain within 3 months of becoming aware of the issue to keep the right to apply to the Bank of Lithuania.
Conmodum Sp. z o.o. Financial Ombudsman (Rzecznik Finansowy), www.rf.gov.pl; Polish Financial Supervision Authority (KNF), www.knf.gov.pl; your municipal or district consumer ombudsman; Personal Data Protection Office (UODO), www.uodo.gov.pl; common courts.